IT Specialist

IT Specialist

Are you a tech-savvy, ambitious team player? Do you like creating polished products and working with multiple technology platforms? Have you mastered working effectively in your home office environment? Faces & Voices of Recovery is expanding our team by hiring an IT Specialist.

This is a full-time remote position with a competitive annual starting salary, commensurate with experience. Faces & Voices of Recovery offers a robust benefits package, including medical, retirement, and paid time off.

We believe that diversity in experiences, perspectives, knowledge, and ideas fuels creativity, broadens knowledge, and helps drive success. That’s why we’re proud to be an equal opportunity employer and strive to treat all employees with honesty, dignity, and sensitivity. We welcome all qualified applicants regardless of recovery status, criminal justice history, race, color, national origin, ethnicity, religion, sex, pregnancy, sexual orientation, gender, gender expression or identity, age, disability, veteran status, marital status, or any other legally protected class.

Job purpose

IT Specialists coordinate with technical staff members to support Faces & Voices team members’ and external customers’ technology needs and determine necessary elements for the successful implementation of new technology services. They will assist with IT projects to ensure timely completion. IT Specialists use software to track progress and assist in solution implementation.

Specific Focus Area

This position focuses on technology, infrastructure, and customer service. The IT Specialist will support internal team members and external customers’ technology needs and support assigned projects and programs.

Duties and Responsibilities

  • Preparing and delivering client’s specs & customization project implementation
  • Execute/collaborate on all phases of internal & external projects: discovery and requirements definition, design, build, test, and deploy
  • Be able to communicate effectively across different teams
  • Manage technology tools, and account permissions
  • Monitor performance of systems according to requirements, including troubleshooting issues and outages
  • Train staff and customers on systems as necessary for the onboarding process
  • Ability to travel as needed
  • Provide Tier 1 IT Support to internal staff and external stakeholders as needed


  • Bachelor’s degree preferred; Associate (AA) or equivalent technology support or project management experience required


  • 1+ years in systems administration and/or development
  • Working knowledge of Database Administration and Principles
  • Experience in implementation and configuration of IT systems
  • Experience with Salesforce, WordPress, Zapier, and Microsoft Office Suite or similar
  • Experience working with internal or external customers gathering business needs and deploying custom solutions
  • Knowledge in the field of behavioral health & addiction recovery support services


  • Ability to efficiently manage multiple projects
  • Working knowledge of Database Administration and Principles
  • Proficient in Microsoft Office Suite, including Sharepoint
  • Excellent interpersonal, organizational and written/oral communication skills
  • Strong commitment and enthusiasm for recovery advocacy and the people and groups we serve around the country

Professional Certification

  • Salesforce Administrator certification preferred

Working Conditions

Faces & Voices of Recovery employs remote workers, but projects may require staff to travel. Must have a high-speed internet connection. All staff are required to be reached during office hours 9-5 ET unless discussed otherwise with the supervisor.

Physical Requirements

Must be able to remain in a stationary position 90% of the time. The person in this position frequently communicates with customers who have inquiries. Must be able to exchange accurate information in these situations.

Application Requirements

It is required that you please send your resume and a cover letter describing your interest in this specific job and why you’re a good fit to
Only applicants who email the requested documents will be considered.