Faces & Voices of Recovery is seeking a dynamic person to assist in providing technical support for our training courses starting immediately.
This is an independent contractor role, up to 20 hours per week, as needed. Technical Hosts must be available to work between 9:00 am – 6:00 pm EST (Eastern Standard Time).
Tasks and Responsibilities
Technical Hosts will assist the Faces & Voices of Recovery’s National Recovery Institute by providing technical support for virtual training via the Zoom platform.
Position Duties and Responsibilities
- Open, host, and close virtual training
- Support facilitators by monitoring the chat, managing breakout rooms, uploading documents or links in the chat, and presenting slideshows as needed
- Support participants with any technical difficulties, such as locating Zoom features, renaming, utilizing cameras and microphones, etc.
- Answering questions related to the National Recovery Institute and their services
- Troubleshoot any technical issues on Zoom for participants and facilitators
- Provide excellent customer service via email, phone, Slack, and Zoom
- Advanced knowledge of Zoom platform and computer programs
- Excellent organizational, verbal, written, public speaking, and interpersonal skills
- Ability to work under pressure and think quickly on your feet
- Ability to work independently, as well as part of a team
- Experience/interest in engaging and motivating a large group
- Familiarity with and interest in substance use disorders, addiction recovery, and healthcare issues a plus
- Excellent computer skills: proficient in Zoom, Microsoft PowerPoint, Word, and Outlook
- Excellent attention to detail
- Excellent written and oral communication skills
- Ability to show creative and flexible thinking
- Strong time management skills
- Strong ability to follow procedures
- Minimum of 6 months hosting Zoom meetings and/or virtual conferences
- Remote work as a student, volunteer, contractor, or employee for at least 1 year
- Introductory or higher understanding of adult learning
- People with lived experience who have been involved with grassroots campaigns in behavioral health, harm reduction, justice reform, multi-pathways of recovery, or LGBTQIA+ communities, are encouraged to apply
To apply, send a letter of interest and current resume/CV to email@example.com
Equal Opportunity Employer
We believe that diversity in experiences, perspectives, knowledge, and ideas fuels creativity, broadens knowledge, and helps drive success. That’s why we’re proud to be an equal opportunity employer and strive to treat all employees with honesty, dignity, and sensitivity. We welcome all qualified applicants regardless of recovery status, criminal justice history, race, color, national origin, ethnicity, religion, sex, pregnancy, sexual orientation, gender, gender expression or identity, age, disability, veteran status, marital status, or any other legally protected class.